Buick
Buick Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buick has 2.0 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Buick to a friend or colleague.
- Rating Distribution
Pros: Great family suv, Nice car, Nice looking.
Cons: Bad service work, Awful service, High maintenance.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buick has 2.0 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Buick to a friend or colleague.
- Rating Distribution
Pros: Great family suv, Nice car, Nice looking.
Cons: Bad service work, Awful service, High maintenance.Recent recommendations regarding this business are as follows: "Be carful w GM", "Stay awa from 2010-**** GM models with 2.4L Ecotech engines", "Buy what you can afford", "Don’t try to rip people off", "Not to use".
Most users want Buick to offer a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRe- call on my Buick
- Getting my car fixed
- Notification
Preferred solution: My car and coustermer service!?!
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Verified Reviewer | Wat Sing, Chai Nat ProvinceMassive Oil Consumption
Bout a 2012 Verano 6mos ago and it blew up 2mos later. Did research and found that the 2010-**** models have a defect and massively consume oil.
I was putting 3qts in it every other day. Now instead of recalling these, they still sell them. I reached out to them about a recall and all they said was that the recall is for airbags. So basically they'll fix an airbag that was a factory defect, but not an engine so we as the customer's are just out of luck.
I had a mechanic at a GM dealership tell me they are junk motors.
I have reached out to the BBB, as well as local media to try and get this issue fixed. Won't ever buy a Buick again!
- Beautiful car
- Junk engines
- Company refusing to correct problem
Preferred solution: Repair, and or replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaDefective engine
User's recommendation: Stay awa from 2010-**** GM models with 2.4L Ecotech engines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint/suggestion
- Classy good looking nice interior ride and handling
- Lot of china content
- Way underpowered
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Verified Reviewer | Topeka, KansasFire under hood in engine compartment
Vehicles have no style today
User's recommendation: Buy what you can afford
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFitment
Preferred solution: Price reduction
No common wear parts availabilty, primary and secondary belts unavailable
- Nice car
- No support for common wear parts
Preferred solution: Parts availibilty improvements
User's recommendation: Be carful w GM
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Nampa, IdahoPoor customer service
Purchased a Buick Envista from Steve's Hometown in Fruitland, Idaho. Had chip in fenderwell and scratches on hood.
There was also a charge for "theft" that wasn't explained to me. The salesman said it would pay for deductible if car is stolen however, General Manager said it is a device used if the car is stolen. Either way, It wasn't explained to me and I requested it be refunded. The GM said "you signed for it" so unwilling to refund.
FYI, the finance guy even forgot to take my down payment and the dealership called the next day asking for the downpaymant. I was told they would look into refunding my $389.09 and the trim would be repaired ASAP.
4 months later, nothing and told by GM he would return call next day, 5 days later and no call returned... Don't buy a GM vehicle, at least not from Steve's Hometown.
User's recommendation: Don't buy vehicle from Steve's Hometown
Claim
- Nice car
- Roadside very disappointing
Preferred solution: I would like to get it fixed
User's recommendation: Not to use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Surprise, ArizonaResolved: Outdated tires on new vehicle
Company fixed the issue and I have been provided with apology.
Question bout egine
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Verified ReviewerAir bag issue
We purchased a 2014 Buick Enclave for our granddaughter in January, 2022. We found out there is a potential driver's side airbag issue.
Buick has a recall on this and other vehicles because the airbag could explode with contact and throw metal shards. They've known about this since before 10/21 and they tell me they don't have a fix for it yet. It's been over 25 months and no fix. I am livid.
Would the people in charge at Buick be so cavalier if their granddaughter owned one of these vehicles?
My understanding is the recall was for over one million vehicles. Does it take some horrible accident to get them to react?
Preferred solution: I want the vehicle FIXED!
Questions about warranry
User's recommendation: Don’t try to rip people off
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Verified Reviewer | Charlotte, North CarolinaComplaint
I hate my Buick my and I’ve only made 1 payment
I am unsure where to begin my problems with your Buick dealer in Belleville Illinois. I went there looking for a very reliable vehicle.
I have to admit that I have wanted a Buick for as long as I can remember, but one thing or the other occurred and I was unable to get the car I wanted.
I ventured to Illinois to find the car of my dreams. I chose this particular dealership because of their advertising. $49 down and the price on the windshield, which never once was mentioned during my search for a vehicle. In retrospect I wouldve done differently, but my car was broke down and I needed a reliable vehicle.
I stressed this over and over as I was shown, one car. I suppose I believed this was a car that would function well for me, however I was quickly reminded that I was a women, alone, buying a vehicle. My frustration is unmeasurable and if I could take the car back today, I would. I started noticing that one tire was daily losing air.
I am a single parent so I do not have a lot of free time, I work 3 jobs, to go 40 minutes to Illinois for a tire. I finally looked at the tire and saw a nail, which I then took to a local tire shop for repair. Upon their assessment they found that the rim of the tire was actually bent and a new tire would not make a difference, they both would have to be replaced. I called the Illinois dealership and immediately the blame was placed on me.
They spoke that it had been 3 months since purchase, but in fact it had not yet been 2 months. The manager surpassed disrespect and failed to call me back as he assured me he would. When he spoke to me he used verbiage as I check every vehicle and it had to be something you did. There is no way in *** that he checks every vehicle.
This car was driven by many people who were seeking ownership. I can say this because someone had just come back from test driving it. I would even go as far to say that an employee had taken the vehicle . The fact that he spoke to me is such an pompous tone left me sickened.
To think that because I showed up as a female was a reason to speak to me as if I was a teenager being reprimanded for staying out past midnight. Such profound disrespect has left me wanted to get rid of this vehicle. If this car is so fragile, or that your company condones its managers to speak this way to females, I want no part of it. I am a very well educated female.
I have served my county, but I have never felt so disrespected in my life. My personal integrity would not allow me to lie about causing the rim to unusable. His sickening attitude continues to linger in my mind and I could not let another day pass without saying something.
I wish I could afford a billboard and encourage all women to keep driving if they are searching for a car.
I hope someone in this office takes me seriously. I have little faith in humanity, especially when its something like this.
User's recommendation: Just don't ... Keep driving... I wanted a buick all my life, boy was I wrong.
About
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Buick comes standard with a 36 L with Direct Injection that generates 280 horsepower and offers 27 hwy MPG. The Buick is now a leader in its class. Buick was incorporated and moved from Detroit to Flint in 1903. One of the corporate offices of the company in U.S. is based at P.O. Box 33136 Detroit, MI 48232-5136 and the other one in Canada at GM of Canada 1908 Colonel Sam Oshawa, Ontario L1H 8P7, Canada Mail Code 163-055. Hours of Operation are 8:00 A.M. - 9:00 P.M. Eastern Time Monday through Friday and in Saturday from 9am to 6pm Eastern Time. The customer service of the company is available at 1-800-422-8425.
Buick is ranked 74 out of 599 in Auto category
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