My wife's 2001 Buick Century odometer cluster failed just before planning a trade-in. She had about 43,000 miles on it based upon the last 42,000 mile service invoice a few weeks earlier.
The Buick dealers (those left open) in Central Florida wanted $800+- to have the cluster replaced but could not computer read the old mileage or guarantee Detroit could. The new cluster would read zero mileage.
Florida law requires a signed off ( real current mileage) to sell/transfer or trade a vehicle. The $4,500 trade-in offer was dropped to $2,000 and the "failed to read" mileage was recorded at 999999.99 on the FL form. Yes, we are pissed.
How can GM sell a dash cluster where the dealers can't recover the mileage reading? We cancelled our planned Buick car purchase and will buy a VW.
The dealers can't sell the car on their lots without the actual mileaage. It must go on the auction block at the failed odometer 999999.99 mileage. Three generations of our family have been Buick or other GM users, no more.
You can be sure that everybody we know plus some web sites will know this story. I have a 2004 Buick La Sabre that I am ready to trade-in.
You can be sure it will not be a GM brand. Norman Lauterette, firstname.lastname@example.org.
Product or Service Mentioned: Buick Car.